Shipping policy

Most of what we sell never ships: the restored photograph arrives by email. Only the framed print travels.

The restored photograph

There is nothing to ship and nothing to pay for delivery. Your restoration is ready within 24 hours of your order, and we email you a link to review it. Once you approve, the high-resolution photograph is yours to download, and it stays available for one year.

The framed print

Nothing goes to press until you have approved the restoration. The times below start at your approval, not at your order.

Shipping is included in the price of the framed-print offer. A print is made first and shipped second, so allow 6 to 15 business days from your approval — in the United States, the United Kingdom and Australia alike.

These are business days, so a weekend or a public holiday adds to them. We will tell you if anything is running late rather than let you wonder.

Where we ship

We ship prints to the United Kingdom, the United States and Australia. If you are somewhere else, order the restored photograph on its own — it reaches you wherever you are — and print it locally.

Tracking

When your print leaves the printer we email you a tracking link. You will also find it on your review page.

Customs and duties

Your print is made by Gelato, who produce in or near the country it is going to. In almost every case that means the parcel never crosses a border and there is nothing to pay on arrival.

If an order has to be produced somewhere else and does cross a border, customs may charge duty or tax on arrival. Those charges are set by your government, they are not ours, and they are not included in the price. Write to us if that happens and we will tell you exactly what went where.

Wrong address

We print the address you gave at checkout. If it is wrong, tell us before you approve the restoration and we will change it — after approval the print is already on its way. If a parcel comes back to us undelivered we will contact you and resend it once at no cost.

Damaged or lost

If your print arrives damaged, send us a photograph of it and of the packaging within 30 days of shipping and we will send a replacement at no cost. If it never arrives, tell us within the same 30 days and we will chase it or remake it. See our refund policy.

Who we are

Ayman KACEMI, trading as Photo Motif — 19 rue Desdevises du Dézert, 63000 Clermont-Ferrand, France. Telephone +33 7 61 38 92 87, email contact@photomotif.com.

Last updated: 27 August 2026.